Privacy Policy

Healing Hands Mental Health Services
Established in 2025
1. Introduction

At Healing Hands Mental Health Services, we are committed to protecting the privacy and confidentiality of every individual we serve. This Privacy Policy explains how we collect, use, protect, and disclose personal and health information in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

We collect information necessary to provide quality mental health care and administrative support, including:

• Personal identification details (name, date of birth, address, phone number, email)
   
• Health and mental health history
   
• Insurance and billing information
   
• Emergency contact information
   
• Progress notes and treatment plans
   
• Communication records (appointments, service updates, and correspondence) 

3. How We Use Your Information

Your information is used solely for purposes directly related to your care and service experience, such as:

• Delivering counseling and therapeutic services
   
• Coordinating care with authorized providers
   
• Processing billing and insurance claims
   
• Managing administrative operations
   
• Complying with legal and ethical obligations
   
• Improving program quality and community impact
   

We will never sell, trade, or share your information for marketing or non-care-related purposes.

4. Confidentiality & HIPAA Compliance

Healing Hands complies fully with HIPAA regulations to ensure all protected health information (PHI) remains confidential and secure. PHI will only be disclosed with your written authorization or when required by law (e.g., in cases of suspected abuse, court orders, or immediate threats of harm)5. Data Protection Measures

We implement administrative, physical, and technical safeguards to protect all client information, including:

• Secure electronic health record systems
   
• Password-protected access for authorized staff only
   
• Confidential storage of physical files
   
• Routine training for staff on privacy and security protocols
   

6. Your Rights as a Client

As a client of Healing Hands, you have the right to:

• Access and review your health information
   
• Request amendments or corrections to your record
   
• Obtain an accounting of disclosures
   
• Request limits on certain uses or disclosures
   
• Receive communications through your preferred method (mail, phone, or email)
   
• File a complaint without fear of retaliation if you believe your privacy rights have been violated
   

7. Contact Information

If you have questions or concerns regarding this Privacy Policy or your privacy rights, please contact:

Privacy Officer
Healing Hands Mental Health Services
13800 s Trumbull Ave Robbins Il 60472
708.237.8036
mhall@healinghandsmh.org

8. Updates to This Policy

Healing Hands may update this Privacy Policy as needed to reflect changes in law, services, or practices. Updates will be posted publicly and made available to all clients upon request.